Política de reembolso

1. Return Eligibility Window

Customers may submit return or refund applications within 30 calendar days starting from the delivery date of your order.

All returned merchandise must remain unused, unwashed, free of stains, abrasions and wear marks, with original product tags, complete factory packaging and all matching accessories intact.
The following categories are non-returnable and non-refundable:
  • Items marked as Final Sale during checkout
  • Customized / personalized bespoke products
  • Hygiene-sensitive goods and intimate apparel for sanitation reasons

2. Return Authorization Procedure

You must apply for a Return Authorization (RA number) through our official support channels before shipping items back. Any returned parcel without a valid RA number will be rejected directly without refund processing.

When submitting your request, please provide your order number, item SKU, return reason, and attach photos/videos for defective or damaged goods. Our customer service team will respond within 2–4 business days.

Official Support & Return Warehouse

  • Support Email: whimsy-fantasy-4c@icloud.com
  • Support Phone: +1 (615)-957-6178
  • Return Receiving Warehouse: 4859 Yates Cave Rd

    Important Note: This address is only used for logistics shipment and return parcel processing. It is not our legal registered business address, corporate office or physical retail store. Walk-in visits, self-pickup and offline on-site consultations are not accepted.

3. Return Shipping Responsibility

  1. Merchant-side issues (product defects, wrong items shipped, missing accessories): We bear full return shipping costs and provide prepaid shipping labels.
  2. Returns due to personal reasons (size mismatch, style dissatisfaction, change of mind): The buyer covers all return shipping fees; the original shipping charge paid at checkout is non-refundable.

4. Refund Processing Period

After our warehouse receives, inspects and verifies that returned items meet return conditions:
  • Refunds will be issued to your original payment method within 5–7 business days.
  • The actual arrival time of funds depends on the settlement cycle of your bank or payment provider, which is beyond our control.
  • If returned products have damaged packaging, removed tags or obvious usage traces, we reserve the right to approve partial refund or reject the return application.

5. Exchange Instructions

If you need to exchange for other sizes, colors or variants, please clearly state your exchange requirements in your email application. All shipping cost rules for returns also apply to exchange orders.

6. Claim for Damaged / Incorrect Items

If you receive defective, broken or wrong products, please contact customer support with clear photo and video evidence within 7 calendar days after delivery. After verification, we will arrange free replacement or full refund accordingly.